Pocket Paramedic™– Terms & Conditions

Effective Date: 01/20/2026

Operated By: Jase Medical (“Jase,” “we,” “us,” or “our”)

By accessing, browsing, or using this website, platform, or any related services (collectively, the “Service”), you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions. In consideration for your access to and use of the Service, and the availability of information, features, products, or services provided through the Service, you agree to comply with and be legally bound by these Terms and all applicable laws and regulations. If you do not agree to these Terms, you may not access or use the Service.

1. Overview of the Service

Pocket Paramedic™ provides general first-aid guidance, product-use assistance, and safety information for users of Jase first-aid kits and related products. The service is intended to help users apply basic first-aid principles and understand how to use the items in their kits.

Pocket Paramedic does not provide medical care, diagnosis, treatment, or emergency services.

If you do not agree to these Terms, you may not access or use the Service.

2. Scope of Service

By using Pocket Paramedic, you acknowledge and agree to the following:

  1. Educational Purpose Only
    The service provides general first-aid information and is not a substitute for professional medical evaluation, diagnosis, or treatment.
  2. No Clinician–Patient Relationship
    Use of Pocket Paramedic does not create a doctor–patient, nurse–patient, paramedic–patient, or similar healthcare-provider relationship.
  3. No Medical Advice
    Representatives—including paramedics, EMTs, first-aid educators, or trained support staff—do not provide medical advice, diagnose conditions, prescribe treatment, or make medical decisions for you.
  4. Not an Emergency Service
    Pocket Paramedic is not a replacement for urgent or emergency medical care. If you believe you may be experiencing an emergency, call 911 immediately.
  5. Staff Credentials
    Support may be provided by individuals with various levels of first-aid training. The availability of a specific credentialed provider is not guaranteed.
  6. User Responsibility
    You are solely responsible for determining whether to seek medical care. You assume all risk for actions you take based on the service.
  7. Product Guidance
    Information relating to the use of first-aid products is based on general principles and may not apply to every situation.
  8. Limitations of Information
    Guidance provided may be incomplete, outdated, or unsuitable for your circumstances and should not be relied on as medical advice.

3. Not a Substitute for Medical Care

Pocket Paramedic™ does not replace professional medical evaluation or treatment. You should always consult a licensed healthcare provider for questions related to your health.

Never delay seeking medical attention because of information you received through Pocket Paramedic.

If you believe your condition may be serious or life‑threatening:

Call 911 or your local emergency number immediately.

4. User Conduct

When using Pocket Paramedic, you agree not to:

  • Misrepresent your condition or symptoms
  • Use the service for any unlawful or harmful purpose
  • Harass or abuse representatives
  • Attempt to obtain medical advice, prescriptions, or diagnosis

We may terminate or restrict access to the service at our discretion.

5. Disclaimers

Pocket Paramedic™ is provided on an “as‑is” and “as‑available” basis. Jase Medical makes no representations or warranties regarding:

  • The accuracy, completeness, or reliability of information provided
  • The availability or performance of the service
  • Whether guidance will prevent injury or improve outcomes

You understand that:

  • First-aid guidance may not reflect current medical standards
  • Representatives may not have complete information about your situation
  • Information may be generalized and not tailored to your needs

To the fullest extent permitted by law, Jase disclaims any responsibility for harm arising from your use of the service or reliance on its information.

6. Limitation of Liability

To the fullest extent permitted by applicable law, Jase Medical, including its officers, directors, employees, contractors, medical professionals, pharmacists, agents, and affiliates, shall not be liable for any indirect, incidental, consequential, special, exemplary, or punitive damages, including but not limited to personal injury, loss of profits, loss of data, loss of goodwill, or business interruption, arising out of or related to: (i) the use of, reliance upon, or inability to use any products, services, information, or materials provided by Jase Medical; (ii) any medical or health-related decisions made by a customer or third party; or (iii) delays, errors, omissions, or interruptions in the provision of products or services, even if Jase Medical has been advised of the possibility of such damages.

All medical, pharmaceutical, and health-related information provided by Jase Medical is for general informational purposes only and does not constitute medical advice, diagnosis, or treatment. Customers acknowledge that all prescription medications are dispensed solely pursuant to a valid prescription issued by a licensed healthcare provider and that ultimate responsibility for medical decisions rests with the prescribing provider and the patient.

In no event shall Jase Medical’s total aggregate liability for any claim arising out of or relating to these Terms, the products, or the services exceed the total amount paid by the customer to Jase Medical for the specific product or service giving rise to the claim during the twelve (12) months preceding the event giving rise to liability.Nothing in this section shall limit or exclude liability for gross negligence, willful misconduct, fraud, or any liability that cannot be limited or excluded under applicable law.

7. Indemnification

You agree to indemnify, defend, and hold harmless Jase Medical and its affiliates, officers, employees, contractors, and agents from any claims, damages, liabilities, costs, or expenses arising out of:

  • Your use or misuse of Pocket Paramedic
  • Your violation of these Terms & Conditions
  • Your failure to seek timely medical care
  • Your interaction with any representative

8. Privacy

Your use of the service is also governed by our Privacy Policy. By using Pocket Paramedic, you consent to the collection, storage, and use of your information as described in that policy.

9. Changes to the Service or Terms

We may modify, suspend, or discontinue Pocket Paramedic at any time.

We may also update these Terms & Conditions.

Continued use of the service after changes constitutes acceptance of the updated terms.

10. Governing Law

These Terms & Conditions are governed by the laws of the state of Utah without regard to conflict-of-law principles.

11. Technology Limitations & Service Availability

Pocket Paramedic™ is delivered through telecommunications systems, software platforms, and third‑party technologies, including but not limited to phone networks, internet services, call‑routing systems, transcription tools, and customer support software. While we strive to provide reliable access to the service, Pocket Paramedic does not guarantee uninterrupted, error‑free, or real‑time availability at all times. Service performance may be affected by factors outside our control, including network outages, system maintenance, software errors, device compatibility issues, high call volumes, or failures of third‑party service providers. Delays, dropped connections, inaccurate call routing, or incomplete call recordings or transcriptions may occur. Pocket Paramedic is not designed to function as an emergency response system and should not be relied upon in situations requiring immediate medical attention. Technology limitations may prevent timely connection to a representative, supervisor, or escalation pathway. If you believe an emergency exists, you must immediately call 911 or your local emergency number rather than relying on Pocket Paramedic or any associated technology.

By using the service, you acknowledge and accept these technological limitations and agree that Pocket Paramedic is not responsible for any inability to access the service, delays in response, or failures resulting from technical issues, connectivity problems, or third‑party system interruptions.

12. Limitation of Physical Goods & Approved Products

Pocket Paramedic™ guidance and product‑use support are provided exclusively for JaseAid™ first‑aid kits and first‑aid products sold or distributed directly by Jase Medical or its authorized partners (“Approved Products”).

Pocket Paramedic representatives are trained and authorized to provide general first‑aid guidance only in connection with Approved Products. Guidance, instructions, or recommendations may not be accurate, appropriate, or safe when applied to third‑party first‑aid kits, medical devices, supplies, or products not manufactured, sold, or expressly approved by Jase Medical.

Jase Medical does not manufacture, test, certify, warrant, or control the quality, safety, effectiveness, labeling, or instructions of any third‑party first‑aid products or supplies. Jase Medical expressly disclaims all responsibility and liability for any injuries, damages, or outcomes arising from the use, misuse, or reliance upon third‑party products, even if such products are discussed, referenced, or mentioned during a Pocket Paramedic interaction.

If a user contacts Pocket Paramedic regarding a non‑JaseAid product, the service may be limited to general safety information or emergency redirection, and representatives may decline to provide product‑specific guidance. Jase Medical does not guarantee thecondition, completeness, or suitability of any Approved Product that has been modified, altered, expired, damaged, or improperly stored after purchase.

By using Pocket Paramedic, you acknowledge and agree that guidance is intended only for Approved Products and that you assume all risk associated with using non‑approved or third‑party first‑aid products.

13. Contact Information

For questions about these Terms & Conditions, contact:

Jase Medical

13648 S 200 W #1

Draper UT 84020

answers@jase.com

888-522-6912